Shipping policy
Last updated: September 19, 2025
At Xpertigo, all products are delivered digitally. We do not ship physical products by mail or courier.
1. Digital Delivery
After your payment has been successfully processed, your digital product will be delivered electronically to the email address provided during checkout.
Depending on the product, your delivery may include:
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Product or activation key
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Download link
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Installation instructions
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Activation instructions
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Other information required to use your product
2. Delivery Time
Most digital orders are delivered shortly after successful payment and order verification.
Delivery times may occasionally be affected by payment verification, technical issues, or manual order review.
3. Where Will I Receive My Order?
Your digital product will be sent to the email address entered during checkout.
Please check your:
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Inbox
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Spam or Junk folder
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Promotions folder
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Other filtered email folders
Please make sure your email address is correct before completing your purchase.
4. I Haven't Received My Order
If you have completed your purchase but have not received your digital product, please contact us at:
Please include your order number and the email address used for your purchase so that we can locate your order and assist you.
5. No Physical Shipping
Xpertigo does not send physical products, boxes, DVDs, USB drives, or printed license cards unless explicitly stated on the product page.
There are therefore no physical shipping fees or shipping tracking numbers for digital products.
6. Order Verification
For security and fraud-prevention purposes, some orders may require additional verification before digital delivery.
In such cases, delivery may take longer than the usual processing time.
7. Incorrect Email Address
Customers are responsible for providing a valid email address during checkout.
If you entered an incorrect email address, please contact us as soon as possible so we can review the order and assist with delivery.
8. Contact Us
If you have questions about digital delivery or your order, please contact:
Xpertigo
Website: xpertigo.com
Email: support@xpertigo.com
We will make reasonable efforts to help resolve delivery issues as quickly as possible.