Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@xpertigo.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items cannot be returned, including custom or personalized products, and personal care items (such as beauty or hygiene products).

For safety reasons, we also cannot accept returns of hazardous materials, flammable liquids, or gases.

Sale items and gift cards are non-returnable.

Exchanges

The fastest way to get what you want is to return your item once your return is accepted, and then place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@xpertigo.com.