Refund policy

Last updated: September 12, 2026

At Xpertigo, we aim to provide reliable digital software products and a smooth purchasing experience. Because our products are delivered digitally, please read this policy carefully before completing your purchase.

1. Digital Products

All products sold on Xpertigo are digital products, such as software licenses, activation keys, and digital downloads. Once an order has been processed and the product or activation key has been delivered, the order is generally considered final.

2. Refunds

We may offer a refund in the following circumstances:

  • The activation key is confirmed to be invalid or unusable, and we are unable to provide a working replacement.

  • The wrong product or license was delivered due to an error on our part.

  • A technical issue prevents activation and cannot be resolved through our support process.

  • The order was charged but the digital product was not delivered.

Before issuing a refund, we may ask you to provide relevant information or screenshots so that we can verify the issue and attempt to resolve it.

3. Non-Refundable Situations

Refunds generally cannot be provided when:

  • The product has already been successfully activated.

  • The customer purchased the wrong version or edition without contacting us before activation.

  • The customer's device does not meet the software's system requirements.

  • The customer has changed their mind after receiving the digital product.

  • The product is incompatible with the customer's system due to requirements that were clearly stated on the product page.

  • The activation issue is caused by an unsupported operating system, existing software installation, or configuration on the customer's device and can be resolved by following our installation instructions.

4. Cancellation

Orders may only be cancelled before the digital product or activation key has been delivered.

Once the key or digital product has been delivered, cancellation may no longer be possible because the product is immediately accessible and cannot be physically returned.

If you need to cancel an order, please contact our support team as soon as possible with your order information.

5. Replacement Before Refund

If you experience an activation problem, we may first attempt to resolve the issue or provide a replacement key where appropriate.

Our support team may ask you to:

  1. Confirm the software version and edition.

  2. Follow the provided installation or activation instructions.

  3. Remove incompatible or conflicting software versions if necessary.

  4. Provide screenshots or relevant error messages.

If the issue cannot be resolved and the product is confirmed to be unusable, we will evaluate the order for a refund.

6. Refund Processing

Once a refund is approved, the refund will be issued to the original payment method where possible.

The time required for the funds to appear in your account may depend on your payment provider or financial institution.

7. How to Request a Refund

To request a refund or report an issue with your order, please contact our support team through the contact method provided on our website.

Please include:

  • Your order number

  • The email address used for the purchase

  • The product purchased

  • A brief description of the issue

  • Relevant screenshots, if applicable

We will review your request and respond as soon as reasonably possible.

8. Policy Changes

Xpertigo reserves the right to update this Refund & Cancellation Policy when necessary. Any changes will be posted on this page with the updated date.

By completing a purchase on Xpertigo, you acknowledge that you have read and understood this Refund & Cancellation Policy.