Privacy Policy

1. Personal Information We Collect

Depending on how you interact with Xpertigo, we may collect the following categories of information:

• Contact information: name, email address, billing address, shipping address where applicable, and phone number.
• Order information: products purchased, order number, purchase date, order status, and transaction-related information.
• Digital product information: information necessary to deliver your purchased software, license key, download instructions, activation information, or other digital product details.
• Account information: login information, account preferences, and information you choose to provide when creating an account.
• Payment information: payment and billing information required to process a transaction. Payment card details may be processed directly by third-party payment providers and may not be stored on Xpertigo's servers.
• Customer support information: messages, emails, screenshots, order details, and other information you provide when requesting assistance.
• Technical information: IP address, browser type, device information, operating system, approximate location, and website interaction data.
• Cookie and similar technologies: information collected through cookies and similar technologies used to operate, secure, analyze, and improve our Services.

2. Digital Products and Delivery Information

Xpertigo primarily provides digital products and software-related products. Depending on the product purchased, delivery may include an email containing a product key, license information, download instructions, activation instructions, or access information.

To fulfill a digital order, we may use your email address and order information to send the purchased product and related delivery information.

We may retain records relating to the delivery of digital products, including order information and customer communications, for customer service, fraud prevention, accounting, and legal purposes.

3. How We Use Your Information

We may use personal information for the following purposes:

• Process and fulfill orders.
• Deliver digital products and license information.
• Provide activation and technical support.
• Respond to customer inquiries and support requests.
• Manage customer accounts and order history.
• Process payments and maintain transaction records.
• Detect, investigate, and prevent fraud or unauthorized transactions.
• Protect the security and integrity of our website and Services.
• Improve our website, products, and customer experience.
• Send transactional emails relating to your order.
• Send promotional communications where permitted by law.
• Comply with applicable legal, tax, accounting, and regulatory requirements.

4. Payment Processing

Payments may be processed by third-party payment processors. Depending on the payment method selected, the payment provider may collect and process payment information in accordance with its own privacy policy and terms.

Xpertigo may receive limited transaction information, such as payment status, transaction ID, billing information, and other information necessary to confirm and manage an order.

We do not intentionally store complete payment card numbers or security codes on our own systems.

5. Sharing Your Information

We may share personal information with service providers and business partners when reasonably necessary to operate our Services.

• Shopify and e-commerce service providers.
• Payment processors and payment service providers.
• Email and digital delivery providers.
• Customer support and communication providers.
• Analytics and website performance providers.
• Fraud prevention and security providers.
• Professional advisers where necessary.
• Government authorities or law enforcement when legally required.

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, maintain security, and improve our Services.

Some cookies may be placed by third-party service providers, including Shopify, analytics providers, advertising providers, and other services integrated with our website.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

7. Customer Support and Activation Assistance

When you contact our support team regarding a digital product, we may collect information necessary to identify your order and assist with installation or activation.

This may include your order number, email address, product information, license information, screenshots, activation information, or other details that you voluntarily provide.

This information is used solely as reasonably necessary to provide customer support, troubleshoot issues, verify purchases, and assist with the purchased product.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill orders, provide customer support, prevent fraud, resolve disputes, maintain business records, and comply with applicable legal and accounting obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request information about how your data is processed.
• Opt out of certain marketing communications.

To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

11. Marketing Communications

If permitted by applicable law, we may send promotional emails regarding products, offers, or updates that may be relevant to you.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the message.

Transactional and service-related communications, such as order confirmations, delivery information, security notices, and customer support messages, may still be sent when necessary to complete or manage your order.

12. International Data Transfers

Xpertigo and our service providers may process or store personal information in countries other than the country in which you reside.

By using our Services, you acknowledge that your information may be transferred, processed, and stored internationally, subject to applicable legal requirements and appropriate safeguards where required.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or services. These third parties operate independently from Xpertigo and may have their own privacy policies.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

14. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date displayed at the beginning of this policy.

We encourage you to review this page periodically for the latest information about our privacy practices.